The Constitution of Kenya (2010) in Article 46 gives consumers the right - to goods and services of reasonable quality; to the information necessary for them to gain full benefit from goods and services; to the protection of their health, safety, and economic interests; and to compensation for loss or injury arising from defects in goods or services. It states that parliament shall enact legislation to provide for consumer protection and for fair, honest and decent advertising (which is the Consumer Protection Act, 2012). It applies to goods and services offered by public entities or private persons.
We’re joined by Nzilani Mweu, founder of Rilani Advocates, to talk about consumer protection in Kenya. Press play!
Resources
Constitution of Kenya (2010) - Article 46
The Consumer Protection Act (2012)
The Competition Authority of Kenya
Kenya Information and Communications (Consumer Protection) Regulations, 2010.
Consumer protection diagnostic study – Kenya
Consumer Protection Law in Kenya
Protecting Consumers Means Thinking Like Consumers
Insurance Regulatory Authority - Consumer Protection
Central Bank of Kenya: Guidelines on Consumer Protection
It’s Time to Change the Equation on Consumer Protection
Financial consumer protection in Kenya: Key research findings and policy recommendations
Intersections between Intellectual Property, Consumer Protection and Competition Law in Kenya
Printing Out The Privacy Policies Of Facebook, Snap, And Others
State not committed to protecting consumer rights
Competition enforcement and consumer protection in a digital economy